This unit involves the skills and knowledge required to manage a customer service gas business unit to meet the needs of its customer base.

It includes assessing, developing and implementing business, marketing and strategic plan for the gas business unit; communicating effectively with relevant person/s; managing the business unit personnel and setting and reviewing personnel key performance indicators (KPIs). It also includes completing relevant documentation, records and reports.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Assess potential in the marketplace

1.1

Organisational, strategic and business plans, and other relevant documentation are analysed and market analysis and environmental scans performed in accordance with workplace procedures

1.2

Products and services to form part of the business are selected consistent with the needs of the marketplace and the objectives of the organisation

1.3

Work roles and tasks are allocated in accordance with job requirements and individual's competencies

1.4

Work is prioritised and sequenced for completion within acceptable timeframes in accordance with requirements and workplace procedures

1.5

Communication issues with authorised persons, authorities, clients and land owners are resolved and work coordinated in accordance with work schedule and workplace procedures

1.6

Hazards are identified, work health and safety (WHS)/occupational health and safety (OHS) and environmental risks are assessed and control measures prioritised, implemented and monitored in accordance with workplace procedures

2

Develop and implement a business, marketingand strategic plan for the business unit

2.1

Business unit objectives and KPIs are developed in consultation with relevant personnel and principle stakeholders

2.2

Marketing strategy is developed and budgets and business unit objectives/goals are promoted through effective communication to appropriate personnel

2.3

Decisions are made based on safety and effective outcomes in accordance with plan requirements and workplace procedures

2.4

Mathematical models are used to analyse the effectiveness of the finished product in accordance with requirements and workplace procedures

2.5

Data is analysed and compared with compliance specifications to ensure completion of the project within agreed timeframes in accordance with requirements

2.6

Data testing is undertaken in accordance with requirements and workplace procedures

2.7

Work teams are arranged to ensure planned objectives/goals are met in accordance with workplace procedures

2.8

Solutions to unplanned events and non-routine problems are identified and actioned in accordance with requirements

2.9

Quality of work is monitored against performance agreement and organisational and industry standards

2.10

Strategic plans are developed incorporating organisational initiatives in accordance with workplace procedures

3

Manage the business unit and review and assess performance of the business unit

3.1

Distribution systems and sales and product pricing schedules are developed and confirmed with appropriate personnel in accordance with workplace procedures

3.2

KPIs are reviewed with relevant personnel and barriers to performance are identified, analysed and recommendations for improvements made in accordance with workplace procedures

3.3

Product quality and sales trends are monitored and recommendations made for replacement of product or review of marketing strategies

3.4

Customer energy needs are projected and new products identified and forward estimates made in accordance with workplace procedures

3.5

Reports and completion documents are produced and submitted to relevant person/s for approval and where applicable, statutory or regulatory approval

3.6

Approved copies of reports and documents are issued and records updated in accordance with workplace procedures

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions may be found in the UEG Gas Industry Training Package Companion Volume Implementation Guide.

resources must include at least three (3) of the following:

appropriate/relevant persons

materials, tools and equipment

personal protective equipment (PPE)

company workplace procedures

equipment manuals

training resources

appropriate personnel must include at least two (2) of the following:

organisation employees

contractors

maintenance persons

appropriately experienced and qualified persons

site security persons

appropriate personnel must include at least two (5) of the following:

other supervisors

managers

inter-company departments

other utilities

consultants

council representatives

government bodies/agencies

producers

transporters

shippers

customers

landowners/traditional landowners

relevant documents must include at least four (4) of the following:

company business plans and marketing plans

business projections

budgets and forecasts

profit and loss statements

company standard operation and safety procedures/management plans and policies

company forms and files

WHS/OHS, legislation and codes of practice

relevant government acts, regulations and codes of practice

environmental legislative requirements

quality assurance

commercial agreements

records and reports must include at least two (2) of the following:

business plans and marketing plans

key performance indicator (KPI) reports

financial reports and forecasts

monthly statements/invoices

personnel reports

lost time injury reports

debtor/creditor reports

Gas Industry

Gas Cross Discipline